DMRIL Return & Delivery Policy

At Rosefoam, customer satisfaction is our priority. Please review our return and delivery policies to ensure a smooth shopping experience.

Return Policy

1. Inspecting Goods Upon Delivery

• Inspect your goods at the point of sale or upon delivery.
• You have up to 6 days to report any damages or defects.
• Submit claims to the point of sale or customer support within this period.

2. Complaints & Resolution

• Not satisfied? Submit our online complaint form.
• Customer support will respond within 8 working hours.
• Additional concerns can also be submitted through the form.

3. Returns After Unsealing

• Mattresses can be returned within 3 days after unsealing, only if they are:
  • ✅ Clean and unstained
  • ✅ Undamaged and unused
• Soiled, damaged, or used mattresses are not returnable.
• Returns must be scheduled via the complaint form and require a field agent inspection.

4. Exchange & Size Adjustments

• Wrong size? You may exchange for the correct size.
• Customer covers transport for both return and new delivery.
• Exchange processed based on updated request.

Delivery Policy

• Outside Greater Kampala? Full payment is required before delivery.
• Account holders or wholesalers may arrange terms with their regional coordinator.
• Commitment fees may apply as agreed with your sales rep.

Need help? Contact our Customer Support Team or visit a Rosefoam showroom near you.

Rosefoam – Quality Sleep, Hassle-Free Shopping!